Returns, Refunds & Cancellations

Since our products are crafted by hand and many feature unique customizations (such as specific names or greetings), we have established dedicated guidelines to ensure fair policies for both our customers and our artisans.

Cancellations

You can request to cancel your order within 12 hours of purchase. Once work has begun on your personalized item (such as engraving wood or stringing name keychains), cancellations cannot be accepted.

Personalized Products Returns

Custom products (e.g., family name plates, custom text keychains) are made-to-order and cannot be returned or exchanged unless they arrive damaged or contain a spelling error caused by our team.

Non-Personalized Products Returns

Standard products without name customization (e.g., default gift hampers, gemstone trees) can be returned within 7 days of delivery. The item must be unused, in its original packaging, and with tags intact.

Damages & Spelling Errors

If your package arrives damaged during transit or contains a spelling error relative to your order instructions, we will send a free replacement immediately. Please take the following steps:

• Send an email to support@kartwheelhandicrafts.com or WhatsApp message to +91 98765 43210.
• Include your Order Reference ID (e.g., `ORD-XXXXXX`).
• Attach a photo or a short video showing the damaged package or the mistake.

Refund Process

For approved returns or cancellations, refunds will be initiated to your original payment method within 5 to 7 business days. For COD orders, our support team will reach out to request your UPI or bank details for transfer.